Store Manager

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably;
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met;
• Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support;
• Communicates company set KPI’s and identifies strategies to ensure performance standards are met;
• Develop and implement business action plans in collaboration with the District Manager to enhance sales for each product category and client tier segment;
• Lead the team to consistently establish relationships and propose local events through continuous; networking and support product launches that promote high client attendance and strong sales results;
• Proactively follow current fashion trends, industry news, technology and analyze key competitors in the market.

Performance and Talent Management

• Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback. Oversee annual review process for all store employees and set annual employee goals;
• Identify and create action plans and build development plans for all employees;
• Attract, recruit, and retain a high performing team. Build a talent pipeline through networking and competitive shopping;
• Ensure a consistent and branded onboarding experience for all new hires;
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service;
• Partner with Human Resource Manager for all employee relations issues to ensure effective resolution.

Client Development

• Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients;
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events;
• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
• Ensure the development, implementation and execution of company CRM initiatives by providing action plans to the team;
• Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting.

Operations

• Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitor performance;
• Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures;
• Develop and maintain productive partnerships with Department Store Managers, Personal Shopping Service, and Selling Associates to educate and promote sales of Brand product to their clients;
• Monitor daily the Department Store and Brand POS to ensure they balance in units, dollars and report all discrepancies to Brand Sales Audit;
• Work with Senior Management within the Department Store to ensure the brands needs are in line with the stores objectives;
• Communicate and partner within the department stores on key business initiatives, marketing, and merchandise, CRM, networking and driving the business;
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement polices;
• Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
• Oversee the processing of daily incoming and outbound merchandise requests and shipments;
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
• Support and maintain visual merchandising standards set by the WW headquarters;
• Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters;
• Responsible for ensuring an effective staff schedule according to the traffic trends;
• Maintain the borrow log and consignment program to be current and adhere with company policy and procedures.