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Kuwait
Full Time
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Kuwait Full Time
Kuwait Full Time
Kuwait Full Time
Loyalty Coordinator
Posted on 20/01/23 2:58 by Chalhoub Group
Kuwait
Full Time
• You will be responsible for coordinating various teams on projects and supporting the Department Head on key tasks, reports, presentations and special projects
• You will be responsible for supporting and assisting in meetings, events, organizing workshops, trainings and programme refreshers
• Ensure all MUSE Marketing collaterals and updates are transmitted and received by Retail teams
• Communicate weekly targets and dashboards to brand managers and store staff
Experiences
• Curate MUSE-Exclusive experiences
• Internally with MUSE brands
• Externally with complementary partners
• Post experiences on the App
• Create guides for call center
• Assess reports & strategize on uptake
Benefits
• Curate service hub (home delivery, alterations, valet, etc.)
• Map journeys, negotiate, liaise, and sign with external partners
• Brief agencies for collateral
• Create training and SOP guides
• Update App with Benefits
• Asses reports and strategize on uptake
Business Requirements:
• Support in plotting business requirements for new projects
• Support in customer journey mapping
• Support in writing briefs and summarizing feedback
Operational:
• Responsible for recurring weekly tasks like sending dashboard to brands and senior leadership, organizing status meetings etc.
• You will be responsible to follow up on the day-to-day activities related to own job with minimal supervision to ensure continuity of work
• Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
• Create process documents, ways of working and ensure team tasks are tracked according to priorities
• Ensure feedback received is categorized and passed on to every project stream owner
Proactive Liaison:
• Work closely with the Department Head and UAE MUSE team to ensure the key tasks and deliverables outlined for KWT is moving
• Understand roadblocks and present solutions for approval
• Provide reports and track tasks in an organized manner and ensure team deadlines set are being followed
• Follow up with third parties and brands on outstanding requests
Project Admin:
• Prepare excellent presentations for senior leadership teams
• Produce status summaries of verified project as per a specific calendar
• Taking meeting minutes from every task
• Follow up approval and payments cycles, and report delays
• Manage budget tracker, invoicing and reconciliation
• Participate in relevant projects and community activities as and when needed
Profile:
• Previous experience of working in Advertising or Marketing as an Account Executive
• Understand the Luxury market.
• Passionate about working in a start-up environment and learn from cross functional teams
• Must be highly organized, proactive and solutions driven
• Can provide examples of strong power point skills and effective storytelling - we would love to see your work.
• Good with Microsoft Excel and learning new tools
• Great attention to detail and ability to connect the dots with various streams
• Project coordination experience
• Excellent at collaborating
• Excellent at communications and building relationships
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